Les articles retournés doivent être dans leur état d'origine : non utilisés, non portés, dans leur emballage d'origine et avec toutes leurs étiquettes encore attachées. Tous les articles marqués "Vente finale".Balles de tennis, squash, pickleball et paddle.Pour se procurer une autre taille ou un article différent, veuillez effectuer une demande de retour et n'hésitez pas à passer une nouvelle commande.Īrticles non admissibles pour un retour ou un remboursement : Nous n'offrons pas de service d'échanges directs. Si 30 jours se sont écoulés depuis votre confirmation d'achat, nous ne pouvons, malheureusement, pas accepter un retour ou offrir un remboursement. Elle est GRATUITE pour les résidents canadiens uniquement. Notre politique de retour est d’une durée de 30 jours. If you still have not received your refund yet, please contact us at and someone will gladly assist you. There is often some processing time before a refund is posted.
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If you haven’t received a refund yet, feel free to contact your credit card company as it may take some time before your refund is officially posted. It may take up to 7 business days for the return process to be completed. Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, you will receive an email confirming we have received your returned item. If your return does not comply with our policy, it will be returned to you at your expense.
The box must be placed in a shipping box or similar shipping vessel. Shoes cannot be shipped in the manufacturer’s box. The manufacturer’s box must be undamaged, unmarked. Shoes must be unused, in the original condition and in their manufacturer’s box. Unused, in the same original condition with all tags present. If you have selected our stringing service, it cannot be refunded/cancelled once it has been strung regardless of the order’s status. It must be unused, unstrung and with all its original packaging. The original plastic grip cover must not have been removed. They cannot be shipped in the brand’s original shoebox as a shipping vessel. Return items such as shoes must be shipped in a shipping box or a similar shipping container. Return items must be in their same original condition: unused, unworn, in their initial packaging and have all their tags still attached. Tennis, Squash, Pickleball and Paddle balls.
To purchase a different size or item, please request a return and feel free to process a new order. We do not offer direct exchange services.
If 30 days have gone by since your purchase confirmation, unfortunately we cannot accept a return or offer a refund. Our return policy lasts 30 days and is FREE for Canadian residents only.
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